December 2024

How Aviation CRM Unites Marketing, Operations, and Customer Service in Airlines?

Every day, thousands of employees work hard to get planes in the air and people to their destinations. But here’s the thing – for a long time, different departments in airlines barely talked to each other. Marketing did their own thing, operations ran the flights, and customer service handled passenger problems. It was like everyone […]

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IROP (IRregular OPeration) and Using Aviation CRM for Communication

IROP Situation: Suppose you’re at an airport, excited and ready to board your flight. Suddenly, you hear an announcement—your flight has been delayed or even canceled. You’re unsure of what to do next, and so are the hundreds of other passengers waiting with you. This situation is what the aviation industry calls an IROP –

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3 Best Aviation CRM Software Solutions in 2025

Understanding Modern Aviation Challenges Airlines face unique challenges that regular businesses don’t have to deal with. According to aviation industry reports, a single delayed flight costs an airline $100.80 per minute and annual cost of delays amounts to billions of dollars. What’s even more striking is that these delays could be better managed with proper

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